Privacy Policy

Introduction

Skills Compliance regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Skills Compliance users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Skills Compliance on 07 3283 6400.

Collection of Information

Web Active Corporation Pty Ltd ABN 32 086 209 403 trading as “Eway” (Eway) regards customer privacy as an important part of our relationship with our merchants and partners. Eway is bound by the Privacy Act 1988 (as amended) and the Australian Privacy Principles (collectively, Privacy Law). The following privacy policy applies to all Eway users, and sets out the way in which Eway collects and uses personal and corporate information, and other requirements as set out in the Privacy Law.
 In order to use the Eway Payment Gateway (Eway), we require certain personal and corporate information relating primarily to your internet merchant facility (including your merchant number, terminal ID and/or settlement account, depending on your merchant bank).

We collect corporate information, including your company name, website, email address, type of business and ABN.

We collect personal information such as your name, email address, telephone number, address, credit card information and date of birth.

The information we collect (whether personal or corporate) is collected in one or more of these ways:

  • Through disclosure of such information by you through Eway’s website
  • Over the phone to an Eway representative; or
  • From a third party engaged by you (such as a web developer).

Where information is provided to us by a third party engaged by you, we are typically only provided with your name, phone number and/or email address.

We collect personal and corporate information for the purpose of providing you with Eway’s payment gateway product and a high level of customer service.

Any communication with us (regardless of mode) is recorded and stored in order to provide service references, ensure compliance with our service standards and to assist in our staff training and development initiatives.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Use of Collection Information

Any details collected from Skills Compliance customers is required in order to provide you with our online payment service, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our online payment service, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security of our online payment service, you can email us at support@skillscompliance.com.au

Access to Collected Information

If you’re Personally Identifiable Information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at support@skillscompliance.com.au.

Orders

If you purchase a product or service from us, we may request certain Personally Identifiable Information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Skills Compliance uses Personally Identifiable Information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at admin@skillscompliance.com.au. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Skills Compliance may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your Personally Identifiable Information for any other purpose. Skills Compliance does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your Personally Identifiable Information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Skills Compliance Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase please email us at support@skillscompliance.com.au so that we can resolve any problems.