When and how do I pay?
Fees are payable when you receive notification of enrolment. Fees must be paid in full within 7 days of receiving this notification from Skills Compliance. Payment plans are available upon request. We may cancel an enrolment or discontinue training if fees are not paid as required. Payment methods include direct deposit or credit card. Payment details and authorisation forms are available from our office or via email upon request
Can I get a refund?
Yes – If you give notice to cancel your enrolment more than 10 days prior to the commencement of a program you will be entitled to a full (100%) refund of fees paid.
If you give notice to cancel your enrolment less than 10 days prior to the commencement of a program you will be entitled to a 75% refund of fees paid. The amount retained (25%) by Skills Compliance is required to cover the costs of staff and resources which will have already been committed based on your initial intention to undertake the training.
If you give notice to cancel your enrolment after a training program has commenced, you will not be entitled to a refund of fees. Discretion may be exercised by the CEO if there is extenuating or significant personal circumstance that led to your withdrawal. If for any reason Skills Compliance is unable to fulfil its service agreement with a student, Skills Compliance must refund the student’s proportion of fees paid for services not delivered.
How do I get a refund?
To obtain a refund you are required to give written notice to cancel your enrolment and complete a Refund Request Form. These forms are available at our office or via email upon request. Written notice may be supplied our Contact us page or letter (PO Box 724 Redcliffe 4020). Where refunds are approved, the refund payment will be paid via EFT using the authorised bank account nominated by you. This payment will be made within 14 days from the time you gave written notice to cancel your enrolment.
Are my fees protected in case I need a refund?
Yes – Skills Compliance has a responsibility to protect the fees paid by students. To meet this need, Skills Compliance will only accept an initial payment of no more than $1,500 from each student prior to the commencement of their course. The subsequent payments are based on the costs of your training and assessment which is yet to be delivered. If the cost of the course is less than $1500.00, the full amount will be requested before the program commences.
Do I pay GST in my tuition fees?
No – Training tuition fees are GST exempt under section 38-85 GSTR 2003/1 Goods and Services Tax, tax ruling. The ruling explains the supply of a course for ‘professional or trade course’ is a GST-free education course. GST does apply on the payment of some miscellaneous charges.
Skills Compliance reserves the right to amend the conditions of the student’s enrolment at any time. If amendments are made that effect the student’s enrolment the student will be informed 7 days prior to changes taking effect